The WhatsApp chat support has closed without giving further updates on case.

[Hardik18]

To the HP support team,

I am writing this on 26 January

My self [personal information removed]. On 23-January-2023 I had started the conversation with your WhatsApp chat assistant. After listening to my problem it has raised the case for my Issue. It has also ensured me about further updates. I had received confirmation mail on 24-January. 

Till 26-January chat support was on hold. But on 26-January the chat support has closed our the conversation, without any updates on the issue. please find to chats sent below. I've also tried to call number printed on my Laptop but it's telling me to recharge my phone to get the call connected. 

I request you to kindly look into this matter and let me know the current status of my case.

Also I want further assistance after the creation of case. as this is first time I am doing this, so I am completely clueless in this case. Please find the below information for your consideration. I cannot put important information as per the rule. so please co-operate and tell me what are the next steps. 

[Nal_NR · Accepted solution]

Hi @Hardik18,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand your concern. To get the answer to this question, we have limited support boundaries in the support community as of now. To get further updates on the case, I would request you reach out to our phone support.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!