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‎01-03-2026 01:52 PM - last edited on ‎01-04-2026 02:18 PM by Moderator

HP Recommended

Hello,
I am the mother of the owner of the laptop.
Laptop details:
Model: HP 15.6 inch Laptop PC 15-d5000 (4V9X9AV)
Product Number: 8L707UA
Serial Number: (Edited)
Date of Purchase: March 2024
The battery is physically swollen, and the laptop discharges very quickly, sometimes turning off suddenly.
Windows shows the battery as working fine, but the swelling and rapid discharge indicate a serious safety issue.
I request urgent replacement of the battery. Please advise the next steps.
Thank you,
Inna Hasii (mother of the owner)

Category:
Reply
1 REPLY 1

‎01-06-2026 04:42 AM

HP Recommended

Hi @Inna21,

Welcome to HP Support Community!  

 

Thank you for reaching out regarding your laptop. 

 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

 

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

 

You can locate the nearest HP service center using our Service Center Locator:​

 

🔗 HP Service Center Locator

 

If you need further assistance or have any questions, please don't hesitate to contact us.​

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

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