The battery percentage never goes beyond 81%.

[Azzam-Alsharafi]

Hello!

I have a problem with the battery, but let me tell you the story from the beginning.

In the past I was using my laptop daily, but these days I rarely use it.

I never shutdown my laptop, so sometime I set the laptop on sleep mode and go, and after few days I try to turn it on, but it doesn't because the battery is empty, and sometimes I set it on hibernate mode, and the same thing occurs , but with hibernate the battery lasts longer.

Well, in these days this thing occurs usually, almost everytime I try to turn it on, this thing occurs.

And now I'm facing a problem I thing it's connected to that thing ("I try to turn it on, but it doesn't because the battery is empty").

The problem is when I charge the laptop, battery percentage never goes beyond 81%, it reachs 81% and stop there, even after half an hour the percentage doesn't change.

It's not a bad for me if the problem only is that the battery percentage never goes beyond 81%, but I'm worried that the problem is bigger, I mean the problem may be bigger in the future, and what happen when the laptop is plugged, but the battery doesn't increase, what happen for the electericty that flows if its really not charging the battery, it's must be going somewhere.

I thaught that maybe the problem is with the namber that showen near the battery icon, so I generated battery report using cmd with the command powercfg /batteryreport and its says that the battery is 81%, 33,510 mWh

and 33,510 is 81.46 from 41,149 (this number is the full charge capacity, this information is also from battery report).

I want to know if someone knows this problem, or know how to solve it, or what it's cause. 

EDITED:

I discovered something new about the problem, It doesn't "never goes beyond 81%",  the real problem is "from 81% the charging speed become very slow, if the battery is 81% after one hour it become 82%, and also if the battery is 81% or higher, if I use my laptop during charging the battery will stuck at 80% because the charging speed from 81% and higher is slower than the consumption speed.

[A4Apollo]

Hi! @Azzam-Alsharafi, Thanks for stopping by the HP Support Forums!

I understand you have battery charging issues with your laptop.

Don't worry I'll to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried charging your laptop using a different adapter or battery?

Please provide the product number of your PC to assist you better.

As you mentioned the battery percentage will never go beyond 81% on your PC.

Update the BIOS on your PC using this link: https://hp.care/2ryxwSy

Check if the pin inside the DC or charging port is bent or broken.

Try performing a hard reset on your PC and check if it helps.

To perform a power reset on a laptop with a removable battery, use the following steps:

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Remove the battery from the battery compartment.

6. With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.

7. Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.

8. Press the Power button to turn on the computer.

   The computer starts normally or a startup menu opens.

      NOTE:

   If your computer does not start after pressing the Power button, then a power reset did not solved the startup issue. See Additional resources for further troubleshooting steps.

9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

10. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

11. Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update the BIOS and device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.

Also, You can update the other drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Also, Please perform below-shown steps to resolve the issue:

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon

Refer this article to further troubleshoot battery issues with your PC.

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

As a last resort, you can try performing a push button reset your PC and check if it works.

Refer this article to know more information about performing a push button reset on your PC. Link: https://hp.care/2toQrBj

If the issue still persists it is a hardware issue with your PC. Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Azzam-Alsharafi]

Thank you MrRobot but I can't remove the battery in my laptop.

I discovered something new about the problem, It doesn't "never goes beyond 81%",  the real problem is "from 81% the charging speed become very slow, if the battery is 81% after one hour it become 82%, and also if the battery is 81% or higher, if I use my laptop during charging the battery will stuck at 80% because the charging speed from 81% and higher is slower than the consumption speed.

[Riddle_Decipher]

@Azzam-Alsharafi (First things first, AsalaamWalaikum - That's the extent of my Arabic though) 🙂

It looks like you were interacting with @A4Apollo, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service (like a genie, without super powers! 😉 )

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

Skip the steps about removing the battery and proceed to the next set of steps, in fact here are the steps to perform a hard reset on non-removable battery:

View this video on YouTube.

Once you are done with that, move on to the next set of steps that involve updating windows, BIOS and other using the HP Support assistant, when done, you could attempt to reinstall the battery drivers, all mentioned by @A4Apollo

And if the issue persists, after doing all the above, I recommend you check with an alternate adapter and/or another wall outlet,

If nothing works, please Contact HP to have the device repaired as it could be a hardware malfunction with the battery or the charging port (if the alternate adapter doesn't work either).

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[Azzam-Alsharafi]

WalaikumAssalam @Riddle_Decipher 

Thank you.

The hard reset didn't work on my laptop, it's Pavilion 15-au101nx.

I did all the other steps, but the problem isn't fixed.

[Riddle_Decipher]

@Azzam-Alsharafi

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

In that case, I recommend you Contact HP as this could be a hardware malfunction,

If you haven't already checked if the alternate adapter or wall outlet isn't working, simply Contact HP and they'll help you out.

If there are any issues getting in touch with the phone support or repair team, please let me know and I'll help you as much as I can.

If you would like to thank us for our efforts to help you, 

 feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[ummm]

Hi I also have the same problem mine doesn't have a removable battery