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‎09-09-2020 02:38 PM - edited ‎09-09-2020 02:41 PM

HP Recommended
Product: Notebook HP Spectre Pro 13 G1
Operating System: Microsoft Windows 10 (64-bit)

The lower cover (the part underneath that rests on the desk) has deformed, and the notebook on the two lateral sides has opened: now there are at least 4/5 mm of space (you can see the inside) and I can no longer recombine the parts. I don't know if it depends on this, but the fan is always on and the performance of the notebook has decreased.1.jpg2.jpg

 

 

 

1 REPLY 1

‎09-10-2020 12:59 PM

HP Recommended

@eugua

 

Welcome to the HP support community.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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