The bottom panel of my HP Spectre x360 from 2018 is falling off

[aaronbrodsky]

The bottom panel of the laptop keeps popping open.  The 2 screws are tight and keep it on, but the other end, the end closest to the screen, is where it's popping open.  I've treated this laptop gingerly and have never dropped it.  At first only the left side popped out occasionally but I could pop it back in.  Now it's both sides, all the time, and it won't pop back in.  

I'm not under warranty any more and can't even find a support phone #.  Help! Thanks!

[Dragon-Fur]

@aaronbrodsky 

Without seeing it, I would guess the reason the case won't stay together is because the battery is swelling and putting too much stress on the screws that hold the case together.

If that is the case, the only fix is to replace the battery.

 HP Spectre x360 13 Convertible PC - Maintenance and Service Guide

Part number and Replacement procedure on Page 31

Description                                              Spare part number

3-cell, 60-WHr, 5.275-AHr, Li-ion battery        929072-855

Bottom Case:

If the screws are stripped and cannot any longer keep the notebook closed, the appropriate repair would be to replace the case.  Bottom cover information is on Page 29

More information,

Recalls and Advisories

Product Recalls – Please READ

Open:  HP Replacement programs and product recalls

"Fat" Battery / Bloated Battery / Swollen Battery

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
• There are no other remedies, tests, or useful options.
• Documents mention several notebooks and workstations.  Likely included based on anecdotal evidence:  Spectre notebooks.

HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery

And

HP Business Notebooks, Mobile Workstations, and Mobile Thin Clients - Battery Health Management Feat...

And

HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery

Warranty Check – Contact HP

If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

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Category "Bulletins and Advisories" (wording may vary)

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• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

HP Collection of “how-to” videos

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• Use Categories and / or enter your request in the search bar to narrow the search. 

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Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

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HP Spectre x360 - 13t-ae000 CTO

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