The camera doesn't work

[chemduck]

Camera doesn't work.

It used to work.

Device manager recognizes the camera as the following device.

Microsoft/USB Video Device --> USB Boot

I checked Hardware ID.

USB\VID_0BDA&PID_5852&REV_0105&MI_00

USB\VID_0BDA&PID_5852&MI_00

I tried BIOS upgrade, Windows Upgrade and Windows Reinstallation.

Neither worked.

BIOS :  R74 Ver. 01.06.00

OS    :  Windows 10 2004 

I guess there might have been an issue in the camera firmware upgrade to "version 678FUR 2.0" included in the previous BIOS upgrade 01.05.00 Rev.A.

[sandytechy20]

@chemduck

Welcome to the HP support community.

You might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on the Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Colin250]

Same issue - USB BOOT - 

** Notebook 2 weeks old

- All steps tried multiple times

BIOS etc - All up to date

** Calling and Creating Ticket 

[Colin250]

Required:

Realtek_CamFWUpdateTool_HP_CKFIH21.exe

Provided to me by:

Sayan Lahiri

HP Commercial Product Engineer

Instantly Fixed issue

[Betty0610]

I'm glad to hear that. Do get back to us in the future for further assistance.

Have a nice day!:)

[Christoph_A]

How to get the required package Realtek_CamFWUpdateTool_HP_CKFIH21.exe?

[NicolaGC]

How to get the file?

[ksakz]

Have the same issue.

Please, how to get this firmware?

[ksakz]

Found this link in another thread.

https://mega.nz/file/TAQBUKzJ#uehqR1xZYnEca3k8ZnID8CtpLeSKUSgI8IUv_BWqGY4

Was helpful for me.

[NicolaGC]

This file it's the same that was working for me 🙂
Thanks a loot for sharing it ^_^