• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-18-2018 09:07 PM

HP Recommended
Product: HP 255 G5 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

After updating with Jan. 2018 Windows 10 update, I ended up with an "Inaccessible Boot Drive".  Tried a bunch of things to get it back, finally resorting to saving my personal files and reloading windows.  Lost many of my apps.  Also 2 of three USB ports.  When I go to device driver, "Universal Serial Bus (USB) Controller" is listed under "Other devices".  When I click on it,  I get the message "The drivers for this device are not installed. (Code 28)".  I've tried the auto Update but no driver is found.  Ideas? 

1 person had the same question
1 REPLY 1

‎01-18-2018 09:46 PM

HP Recommended

Specifications for your computer: https://support.hp.com/id-en/document/c05084797

 

Device-drivers for your computer: https://support.hp.com/us-en/product/hp-255-g5-notebook-pc/10193058/drivers

Click the "Change" button to select your version of Windows.

 

Probably, the "chipset" update will also be required.

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.