The end of HP

[KeirstynA]

Despite the poor experience I've had with previous HP Laptops, in confidence, I went out and bought the newest model of the HP Spectre x360 for work and personal use. Not even six months after use, and the charger port began to fail and my laptop use was no longer viable. I suspected it was the motherboard and once again in confidence, sent my laptop to your repair center for over four-hundred dollars to have this issue resolved. I wasbcalled two weeks later to say that my laptop was physically distorted beyond ”economic repair”, and despite me having physical proof that the laptop was indeed shipped without external issues, your technicians refused to fix it below double the paid fee, leaving my laptop on a worse condition then it was shipped in. The technicians reported that the screen was also broken despite me having photographs and prior technician reports that my screen was undamaged. To make things worse, after demanding a refund from your support staff from your inability to fix my laptop, I was disconnected. Not only can I not call support now, but my account has been essentially bricked by an employee, as the repair number I was sent via email claims it's invalid when entered. I will never in my life, buy another HP product again, and will encourage others to do the same. Because of this company, I have lost both time and money, and this is something I will never forget. Don't bother deleting this, I will post this as many times as need be. If anyone has had a similar experience , please contact me.

[KrazyToad]

@KeirstynA

I have gone through your Post and I understand your concerns

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