The fan does not work after locking the screen

[orange-ck]

The new computer model is OMEN9. After locking the screen, the fan does not work, and the C-side of the computer is hot. When unlocking the lock screen, the CPU temperature reaches 90 degrees Celsius. After unlocking the lock screen, the fan works, and the CPU temperature gradually returns to 50 degrees Celsius. I haven't played any games yet. Under the guidance of customer service personnel, the SDK patch has been updated, and the window11 patch has been updated to the latest version. The BIOS version has also been updated. The problem still persists. After locking the screen a few more times, I feel like this new laptop is about to burn down due to the high temperature! How can we solve this problem?

[A_Gayathri]

Hi @orange-ck,

Welcome to the HP Support Community

I understand you are facing a fan issue with your OMEN 16.1 inch Gaming Laptop PC 16-b0000. Not to worry I will help you to get a resolution to resolve the issue.

Thank you for trying all the troubleshooting steps I really appreciate that

May I know if you have observed any error message 
lets run the hardware test, Click here

Please try the following Troubleshoots steps.

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and  Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Run the Fast Test (about 4 minutes)

When Windows doesn't start, begin the hardware diagnostics by running the Fast Test. The Fast Test is separated into a 1st pass and 2nd pass, with each pass running multiple tests.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

If the diagnostics are not available when using the F2 menu, run the diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see HP PCs - Testing for hardware failures in Windows 10.

1. Click Fast Test > Run once.

While the test is running, the time remaining and the test result for each component is displayed on the screen.

• If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
• If no test fails, click Continue > Run once to run the 2nd Pass of the System Fast Test.

1. If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

Please check and update Windows and HP support assistances drivers 

Please let me know if you have received any failure ID 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Raj_05]

Hi @orange-ck,

Welcome to the HP Support Community

I understand you are facing a fan issue with your OMEN 16.1 inch Gaming Laptop PC 16-b0000. Not to worry I will help you to get a resolution to resolve the issue.

Thank you for trying all the troubleshooting steps I really appreciate that

May I know if you have observed any error message? 

Please try the following Troubleshoots steps.

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and  Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Let's Run the Hardware test

Run the Fast Test (about 4 minutes)

When Windows doesn't start, begin the hardware diagnostics by running the Fast Test. The Fast Test is separated into a 1st pass and 2nd pass, with each pass running multiple tests.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

If the diagnostics are not available when using the F2 menu, run the diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see HP PCs - Testing for hardware failures in Windows 10.

1. Click Fast Test > Run once.

While the test is running, the time remaining and the test result for each component is displayed on the screen.

• If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
• If no test fails, click Continue > Run once to run the 2nd Pass of the System Fast Test.

1. If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

Please check and update Windows and HP support assistances drivers 

Please let me know if you have received any failure ID 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Raj_05]

Hi @orange-ck,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your OMEN by HP 16.1 Inch Gaming Laptop's fan stops working after locking the screen, there could be a few possible reasons for this issue. Here are some troubleshooting steps you can try to resolve the problem.

• Check power settings: Locking the screen may trigger power-saving features that could affect the fan's operation. Go to the Power Options in the Control Panel or Settings and ensure that the power plan is set to "High Performance" or a similar setting that allows the fan to run at full speed.
• Update drivers: Outdated or faulty drivers can sometimes cause issues with hardware components. Visit the HP Support website and download the latest drivers for your laptop model, particularly the chipset and fan-related drivers. Install them and see if the problem persists.
• BIOS update: An outdated BIOS (Basic Input/Output System) can also cause fan-related issues. Check the HP Support website for BIOS updates specific to your laptop model. Follow the instructions provided to update the BIOS if a newer version is available.
• Cooling system cleaning: Over time, dust and debris can accumulate inside the laptop, obstructing the airflow and causing the fan to malfunction. Ensure that the laptop is turned off and unplugged. Then, use compressed air or a soft brush to carefully clean the vents and fans. Be gentle and avoid damaging any components.
• Reset power settings: Resetting the power settings to their default values might help resolve any software-related conflicts. Open the Power Options in the Control Panel or Settings, and choose the "Restore default settings for this plan" option.
• Perform a system scan: Run a thorough antivirus scan to check for any malware or viruses that could be causing the fan issue. Malicious software can sometimes interfere with the system's operation.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support