The hinge bracket has broken

[Dan_A1]

Hello,

The left hinge came off the back cover. I sent the laptop to the authorized service but they said that this defect is not part of the warranty. The warranty is extended so the laptop is still under warranty. I would like to know if this type of defect is part of the warranty.

[Lou_in_MD]

I'm sorry your having this problem.  I have the same issue though my unit is out of warranty.  Google HP Broken Hinges and you will be amazed at the number of posts you will find including a potential class action suit.  I have been using HP laptops for years but until they can show that they have this under control, I won't buy another one.  HP Support:  Please convince me otherwise.  The fact that you won't fix hinges under warranty says it all.

[Dilip_18]

Hi@Dan_A1, @Lou_in_MD, 

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Hinge issues with the HP Pavilion Gaming Laptop PC. I apologize for the Inconvenience. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link  https://support.hp.com/us-en/contact-hp

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Dan_A1]

As I said, the laptop has an extended warranty, unfortunately it no longer has a warranty from HP. The question was whether this hinge issue was warranted. If I try to contact those who deal with my warranty (DEPANERO) they refuse to repair the hinge. I don't want to do the repair for a fee. So I repeat, these hinges are repaired under warranty ?? Thanks

[Dilip_18 · Accepted solution]

Hi@Dan_A1, 

Thank you for responding, I appreciate your time and effort.

The Hinges are covered only under the HP warranty. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link  https://support.hp.com/us-en/contact-hp

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[Dukester2]

I have the same issue', as many do. The class action suit is in Florida courts and Im in CT so not sure what to do. I hanging out in space with this. Help if you can

[EFF0]

I'm in the UK and have exactly the same issue - sadly Hp have been no help at all - the only response is someone from Hp will be in touch - I've been going round in circles with this and they never get in touch - absolutely hopeless

[Nirvana_95]

Hi @EFF0 

Welcome to the HP Support Community. I see that you are facing issues with your HP system. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!