The hinge is broken on my HP Pavilion

[Carmill]

The hinge is broken on my HP Pavilion Gaming laptop and the frame is pulling away from the screen on the bottom right. I have read all of the problems other people are having getting the same problem resolved expediently and satisfactorily. I need someone to contact me asap, and I will not be put on hold forever just to be told that they need to transfer me to someone else, and that person does the same thing, and on and on. At the very least this is very poor customer support and service. People buy your computers because they're supposed to be reliable and not have an issue that is clearly caused by poorly designed and/or cheap parts. These computers are not cheap, and we expect not only sturdily built laptops, but ones that will last for a few years at the least without parts breaking that you obviously refuse to admit are defective to begin with, and then refusing to fix what is obviously of your own doing by using poorly designed and/or cheap parts. As a customer of yours, I expect my problem to be taken care of expediently and to my satisfaction. I do believe that there is power in numbers, and there are enough complaints for this apparently very large group to take other action on our behalf if this continual problem is not taken care of without us having to pay ridiculous sums of money to have you fix your problem, and without having to jump through hoops to try to speak with someone who can remedy this problem. I would think that as many complaints as you've had, you would have dedicated personnel to take care of this obviously very large problem. I expect to hear from someone who can take care of this for me in a timely manner. 

Regards

[Anand_Andy]

Hi @Carmill,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion Gaming Laptop 15-Cx0030nr. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!