The hinge on the right side of my Hp envy x360 pc is broken.

[Nanochip34]

I bought an HP Envy x360 Convertible 15m-ed0xx back in September 2020.  But when I tried to close my pc, the right hinge popped and therefore my sceen is very fragile when i want to open or close my pc. I'm sure it's out of warranty but is it possible to get this fixed? This laptop hasn't not been dropped or mistreated in any way. There seems to be a loose screw in there too. 

Thanks for any help!

[Sneha_01]

Hi @Nanochip34 ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support