The internal Microphone NOT working.

[Cayden26]

I bought HP ENVY Laptop 13-ah0xxx June two years ago. A few days after I bought it, I realised that the internal microphone was not working. I ignored it as I did not need it. But now, I need it for my online conference. Troubleshooting does not help, it still says that the microphone is working. I tried updating and installing drivers but none of it works. There are 3 months of warranty left. What do I do?

[Echo_Lake]

@Cayden26
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
• Step 2: Update the audio driver
• Step 3: Use the Troubleshooting tool
• Step 4: Configure the sound settings in Windows
  Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting steps.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Cayden26]

ECHO_LAKE

Thank you for trying to help me, but my internal microphone still does not work after I did all of the steps to gave me.

[Echo_Lake]

@Cayden26

Thank you for posting back

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.