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‎03-07-2018 12:32 AM

HP Recommended
Product: Probook 4540s
Operating System: Microsoft Windows 7 (32-bit)

When I switch on the notebook and after windows loads, the keyboard and mouse are not working. However when I boot into the BIOS settings menu the keyboard is working but the mouse is not working also

2 people had the same question
4 REPLIES 4

‎03-28-2018 05:00 AM

HP Recommended

Thanks for your port and welcome to HP Forum

 

Since keyboard is working fine in bios mode it cannot be hardware issue

***Mouse usually does not work in Bios mode***

 

kindly perform system restore through F11 

If you are not getting any options in F11 , kindly take data back up and reinstall operating system

I am an HP Employee 
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‎03-28-2018 05:13 AM

HP Recommended

I am an HP employee.

Thanks for the post and Welcome to HP Forums

I understand that you are facing a concern with keyboard not working in BIOS.

As keyboard working in BIOS mode and not working in windows mode.

I would suggest you to take data backup and reinstall OS.


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Hope this helped

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I am an HP Employee

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‎05-25-2019 01:32 AM

HP Recommended

Hi

From Past two days my laptops keyboards not working...

Mainly, all special characters,numbers etc.

Formated and tried ..result is same...

Can anyone give me a solution for this...

Thank You,

Rgds,

Biju

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‎05-26-2019 07:07 PM

HP Recommended

Hi 

Could you please check which generation processor it is?

If it is 6th gen proc(skylake) then usb ports might not work

you need to install windows 10 else we have altenate method to install windows 7 in skylake proc

kindly reach out to us on call so that we can guide you 

 

I am an HP Employee 
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