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‎06-03-2021 11:54 AM - edited ‎06-03-2021 11:59 AM

HP Recommended
Product: HP SPECTRE X360 CONVERTIBLE 15t-eb000
Operating System: Microsoft Windows 10 (64-bit)

The f5 key does not turn on the keyboard backlight. Pressing it by itself causes no response from the laptop. Using the Fn + F5 key causes the screen to refresh, but no keyboard backlight comes on. Please help.

 

I have already accessed the BIOS and verified that the Action Keys are Enabled. I tried disabling and then re-enabling them, but this too did not solve the problem.

4 REPLIES 4

‎06-06-2021 06:56 AM

HP Recommended

Hi@, Welcome to the HP Support Community!

 

I understand that notebook has an issue with the backlight. not all the model Hp Spectre has a backlight keyboard.

 

May I know the Operating system using?

 

May I know the model number of the notebook?

 

Please share the info I can share the troubleshooting step to resolve the issue 

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎06-06-2021 06:53 PM

HP Recommended

I'm using Windows 10

HP Spectre 15t eb000

The model number is 7MQ42AV

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‎06-07-2021 11:54 AM - edited ‎06-07-2021 11:57 AM

HP Recommended

As per the Service Guide the Notebook 

 

 

Refer this article to know more information about keyboard backlight issues. Link 

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‎06-07-2021 02:21 PM - edited ‎06-07-2021 02:22 PM

HP Recommended

Are you kidding bro?

So your solution to my non-functional keyboard backlight is

  • to ask for the OS (information I provided previously), and the model number of my laptop to tell me that... the laptop has a backlit keyboard?
  • Then, you provide a link to an article showing troubleshooting steps I stated that I already tried and they were futile.

Thank you for putting this purchase in perspective. You have certainly assisted me with making the decision whether I should  just return this brand-new defective laptop, or trust HP to repair it efficiently.  I feel enlightened. 

 

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