The laptop is working abnormally

[Neha1234]

My hp envy laptop13-ba1xxx is not working properly its working on its own like its scrolling down on its own typing on its own the place bar isn't working the youtube videos are playing in 2x speed on its own and I can't control it

[Raj_05]

Hi @Neha1234,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Envy 13 laptop might be experiencing a combination of software and hardware issues. Here are a few things you can try to troubleshoot the problem.

Check for External Devices

• If you have any external devices connected (like a mouse or keyboard), disconnect them to see if they're causing the issue. Sometimes, faulty peripherals can trigger these kinds of problems.

Perform a Clean Restart

• Restart your laptop without any external devices connected to see if it behaves normally. You can perform a clean boot by:
  1. Press Ctrl + Shift + Esc to open Task Manager.
  2. Go to the Startup tab, and disable any unnecessary programs from starting up.
  3. Restart the laptop.

Update Drivers

• Touchpad drivers: Go to the Device Manager, find the touchpad, and update the drivers.
• Keyboard drivers: Similarly, update the drivers for the keyboard.
• Visit the HP website and check for any available system updates, especially for BIOS, touchpad, and keyboard.

Run a Malware Scan

• Malware or viruses can cause erratic behavior like random scrolling, typing, or changes in system behavior. Run a full system scan using Windows Defender or any reputable antivirus software you have installed.

Check for Sticky Keys or Accessibility Features

• Go to Settings > Ease of Access and check if any accessibility features like Sticky Keys, Filter Keys, or Scroll Lock are enabled. Disable them if they are.

Test the Laptop in Safe Mode

• Boot into Safe Mode to see if the issue persists. If it works fine in Safe Mode, it could be a software or driver issue.
  • To boot into Safe Mode:
    1. Press Win + R, type msconfig, and press Enter.
    2. Go to the Boot tab, check the Safe Boot option, and restart your laptop.

[Raj_05]

Check Touchpad and Keyboard Settings

• If the touchpad is overly sensitive or malfunctioning, try adjusting the settings:
  • Touchpad Settings: Go to Settings > Devices > Touchpad and reduce the sensitivity.
  • Keyboard Settings: Check if any custom shortcuts or functions are enabled.

Check for Hardware Issues

• If none of the above steps work, it might be a hardware issue like a faulty touchpad, keyboard, or internal component.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support