The laptop loses power suddenly and altogether. I have to keep my charger connected at all times

[Jesse_98]

Hi. My laptop is facing battery issues. The laptop loses power suddenly and altogether. It happens that it goes from 80% - 0 in a split second. The battery has become unreliable. I have to keep my charger connected at all times. I first experienced this issue when i had my warranty, but it was only a couple of times and I thought it was a software glitch. Now it has become regular issue even though my laptop is fully updated. What can I do ?

[ub6424]

Hello @Jesse_98 

Do the following trick ...

(1) Open the windows device manager and uninstall the "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown your notebook/computer

(3) Remove battery, remove ac adapter, press and hold the power button for 30 seconds.

(Note: If you cannot remove battery because you have to open the notebook and don't want to do it, just start the notebook and go directly into the bios (ESC/F1/F2/F10) and let the notebook stay there (don't connect the AC adapter !) until it is switching off.

(3) Install battery, plugin ac adapter and wait until the battery is fully charged (don't start the windows operating system !) and check the charging led.

(4) If you do have no charging led, wait at least 2 hours ...

(5) Start your notebook/computer, now the windows battery management system is synchronized with your installed battery. Normally it should show 98-100% battery level.

(6) If your battery level is too low and you are loosing your battery capacity too fast, your battery has to be replaced...

best regards

Please report your results.

best regards

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[Jesse_98]

Hi @Ub6424 .

Just to clarify the situation. My battery actually loses power and gets switched off.  Its not just the  indicator which shows battery losing power. 
Please confirm if the solution is for the same reason ?

Thanks

[ub6424]

Hello @Jesse_98 

You have to replace the battery, so buy a new one:

Part Number	Part Description
L11119-856	Assembly-battery 3C 41W 3.6A LI HT030
Compatible HP Part Numbers HSTNN-DB8S HSTNN-DB9D HSTNN-IB8O L11119-855 L11119-856 L11421-1C1 L11421-1C2 L11421-2C3 L11421-2D1

For example:

https://www.laptopbatterydirect.net/hp/hp-pavilion-x360-14-dh1025tx-battery.htm

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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