The laptop shuts down automatically

[KNBDwueifbkajs]

Hi Team, My laptop shuts down automatically while working. I’m not sure if it’s a power or RAM issue, but I believe it’s a hardware-level problem. Please check and help me resolve this.

[Kuroi_Kenshi]

Hi @KNBDwueifbkajs,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop shutting down automatically!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Cooling and Overheating: Ensure that the laptop is not overheating. Overheating can cause the system to shut down automatically to prevent damage.

• Make sure the vents are clear and clean. Use compressed air to remove dust.
• Use the laptop on a hard, flat surface rather than soft surfaces like beds or sofas, which can block ventilation.

Power Supply and Battery: Check if the battery or power supply is failing.

• Test the laptop with the battery removed and the charger connected. If it works without shutting down, the battery might be faulty.
• Verify the charger is functioning correctly.

RAM Issues: Faulty RAM can lead to system shutdowns.

• Run a memory diagnostic test:
  • Search for "Windows Memory Diagnostic" after clicking the Start menu, then execute it to check for RAM problems.
• Consider reseating the RAM modules, ensuring they are properly installed.

Software Issues: Ensure the operating system and drivers are up to date.

• Check for Windows updates: Go to Settings > Windows Update, and install any pending updates.
• Update drivers using HP Support Assistant or Device Manager.

Check Event Viewer:

• Use the Event Viewer to check for any critical errors or warnings that occur before shutdown.
• Search for "Event Viewer" in the Start menu, and explore the 'Windows Logs > System' for any shutdown-related errors.

Security Software: Ensure antivirus or other security software isn’t causing the shutdown due to malicious activity.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,