The led of SSD is always off

[GLGUGHI]

Hello everybody, first of all sorry for my english but i'm from italy!!

So i need your help: three weeks ago i bought a new laptop and since that day i've never seen the led of ssd turns on. is that normal? Sorry but i keep on thinking on this thing! thanks to everybody.

[Echo_Lake]

@GLGUGHI

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes on the settings of your PC prior to the issue?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[GLGUGHI]

Thanks for answered at my question. I'm pretty sure that the ssd led has never worked. By the way i've tried your tips, but nothing changed. Is there any program to test the status led? 

[Echo_Lake]

@GLGUGHI

Thank you for posting back. 

An LED or beep code usually means a basic function was unable to start. Click here: https://support.hp.com/in-en/document/c01732674#:~:text=The%20blinking%20indicates%20the%20battery,n... to know more about LED or Beep Code.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.