The mouse pad on my HP Omen 17 takes on an erratic jerky uncontrollable behaviour.

[markpaul]

I bought my HP OMEN 17-cb0005na Gaming Laptop on the 12th of March 2020 from the HP website shop. It was just after a year that the mouse pad started playing up. After pursuing help via your support, various online discussion groups and exhaustive searches I could not find a definitive solution to fix it. I have therefore turned it off and use a wireless mouse which is not always convenient.
Whilst the mouse pad does have occasional normal performance, it frequently takes on an erratic, uncontrollable jerkiness, rolling over critical parts such as exits, minimizers and single click icons, randomly, opening, grabbing and closing items and programmes that has at times lost me several hours of work. This is why I stopped using it altogether.
This situation has completely devalued the machine. If I were to sell it in order to buy another laptop that works, (I do have my eye on another HP Envy), I would not get anywhere near the market price for it, indeed, in all fairness, I would need to divulge the fault and would probably not be able to sell it at all.
This is frustrating. Especially that such a critical component is faulty and hope that you, as a last resort, can offer a practical suggestion for a permanent solution to this issue?

[Nal_NR]

Hi @markpaul

Welcome to the HP Support Community. 

I'd like to help!

Perform the steps below and see how it goes. 

Turn the touchpad off and then on

On some touchpads, you can turn the touchpad on or off by double tapping in the upper-left corner of the touchpad.

Double-tap to turn the touchpad off.

Repeat to turn the touchpad on.

Perform a hard reset

Performing a hard reset erases all the information that is stored in your notebook's temporary memory. This forces Windows to do a complete scan of the system, including the battery.

Power reset a laptop with a removable battery

Perform a power reset on your notebook with a removable battery.

Turn off the computer, and then unplug the power cord.

Disconnect any peripheral devices, and then remove the computer from any port replicator or docking station.

Remove the battery from the computer.

With the battery and power cord unplugged, press and hold the Power button for approximately 15 seconds.

After you drain the capacitors, re-insert the battery, and then plug in the power cord. Leave peripheral devices disconnected.

Turn on the computer.

Click here for better pictures and videos for further assistance. 

Update the Bios, by selecting the current version of your OS. Click here

If that does not help, run the hardware test. 

Mouse/ Touchpad Test -

1) Shut down the computer. 

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 

3) Press F2 once. 

4) Go to Component test. 

5) From the list, run the Mouse/ Touchpad test. There are two mouse tests to determine if the mouse is functioning correctly - the Pointer Test and the Drag and Drop Test. To run the tests, click Mouse/Touchpad. Select the test you want to run, and then click Run once. Follow the instructions to complete the test.

If you get any failure code, this could be a hardware issue. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @markpaul,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[markpaul]

I tried everything you have suggested, and unfortunately nothing worked.  Some things more than once.  I am grateful for the effort you have made to help however.  I have ordered a new internal mouse pad assembly and will install that as soon as it arrives.  I will let you know if this works.  If it doesn't then something else must be impacting on the component.  We'll see.

Mark

[Nal_NR]

Hi @markpaul

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance