The processor frequency is always maximum

[MishaPrivalov]

Hello. I have HP Pavilion Gaming 15-dk0086ur. A couple of days ago I noticed that my processor always works at the maximum frequency (4GHz) even WITHOUT load and without significant processor heating. Processor base frequency 2.4GHz. My guess is that after updating Windows (my OS version is 10.0.18363), the "Intel Management Engine Interface (MEI) - Coffee Lake" driver stopped working. I downloaded the latest version (from July 10, 2020) of this driver from your official website, specifically for my laptop model. But when I try to install this driver, then an error about version incompatibility appears (see the picture). Now I am waiting for the update of this driver on your site. Please provide an updated version of the driver as soon as possible, which can work on my version of Windows. Perhaps the problem is not with this driver, but then please help me figure it out. Thank you. Michael.

[praveen196]

@MishaPrivalov Welcome to HP Community!

I understand that the processor frequency is always maximum.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Please update the BIOS and then try to download the MEI drivers and check.

Please click the below link to download the drivers.

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-gaming-15-dk0000-laptop-pc/26122224/mod...

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[MishaPrivalov]

Sorry, but nothing helped. The HP Support assistant is installed. No updates required. BIOS has been updated to the latest version.

[praveen196]

@MishaPrivalov 

I understand your concerns.

HP Computers / Notebook uses a customized BIOS setting (Tattooed BIOS) of which some features including overclocking and increasing the VRAM are locked.

This is done in the best interest of safeguarding the PC for the optimal performance and not to cause any extensive component failure.

To conclude, the VRAM and Processor Speed on your Notebook is already shared with a specific value, and it's locked and cannot be changed.

Have a nice day!!

[MishaPrivalov]

OK thanks. But it seems to me that before the frequency was base (2.4GHz). I hope that the constant maximum frequency does not negatively affect the laptop.

[praveen196 · Accepted solution]

@MishaPrivalov

I understand your concerns.

In that case, I would suggets you contact our phone support and check. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!