Hi@jay196, Welcome to the HP Support Community!
I understand that notebook has an issue with the print screen not working.
The alternative default way for partial screen
- Press the Windows key + Shift + S at the same time. ...
- Select the portion of your screen that you wish to grab. ...
- Open an image editing program.
- Open a new image and tap CTRL + V to paste the screenshot.
If not that, you can try Fn+Right-Shift to print screen, check if you have Prt Sc written on your right shift key for this to work.
Keep me posted. Happy to help!
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