The service in Turkey uses cheap thermal paste!

[SunSet8]

Recently, I decided my computer needed service because it was experiencing overheating issues. So I created a service request and sent it to BDH Bilisim in Türkiye. My old processor was reaching 98 degrees Celsius under load. When it came back from service, it was even hotter than before, reaching 100 degrees Celsius. I called customer service, and they said they would send it back and format it. When I asked what the overheating had to do with the formatting, they opened a complaint. I decided to share this with you and opened a thread. I haven't received any positive feedback about the service in Türkiye. Please HP resolve this issue and find another service provider!

[Hawks_Eye]

Hi @SunSet8 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[SunSet8]

I have responded to your private message. I hope a solution can be found. Thank you.