Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-24-2019 10:30 PM

HP Recommended
Product: HP Chromebook 14 G5
Operating System: Chrome OS

The touchpad of my HP Chromebook 14 G5 has stopped working. After updating my Chrome OS to version 71.0.3578.127, after restart the touchpad is no longer working. I have tried the steps from Google Product Support on how to fix the touchpad issue, but it still persists after doing such procedures. I have also observed that the Touchpad option disappeared on the Settings application of the operating system.

2 people had the same question
1 REPLY 1

‎01-28-2019 10:58 AM

HP Recommended

@LiquidBrain

Thank you for posting on the HP Support Community.
I understand touchpad is not working, 

 

As you've performed relevant troubleshooting steps and the issue persists, this is a hardware related. 

 

I would request you to contact our Phone Support:
HP Support can be reached by clicking on the following link: 

  • Click on this link – www.hp.com/contacthp/
  • Select the product type.
  • Enter the serial number of your device or select let HP detect your product option.
  • Select the country from the drop-down.
  • You should see the HP phone support number or Chat option listed.
  • Please feel free to contact us here anytime you need any further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.