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‎07-11-2023 04:43 AM

HP Recommended
Operating System: Microsoft Windows 11

The touchpad works poorly when charging.

+Device name: HP laptop 15s fq2716tu.

+Window 11 22H2

* I bought it last Tuesday.

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When I plug in the charger and use it, the touchpad behaves very strangely. Initially, it was fine, after a while, the pointer speed slowed down, less accurate. Moments later, it returned to normal. This phenomenon keeps repeating. It happens with no fixed time. I have reinstalled the driver many times but it still doesn't work. This error ends when on battery. Laptop charger has 3 pins, I used a 2-pin adapter to match my socket.

 

1 REPLY 1

‎07-16-2023 11:36 PM

HP Recommended

I changed to a new machine, but the touchpad still fails, I WILL NEVER BUY ANY HP PRODUCT AGAIN.

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