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‎01-03-2019 10:37 PM

HP Recommended
Product: Omen W151nr
Operating System: Microsoft Windows 10 (64-bit)

Hello, I just noticed that there is a bump on my keyboard and I am pretty sure my laptop never fall on the ground. Does anybody know what’s going on? Thanks

49394FAC-3521-4BC1-B4CA-B042B10FCFE2.jpeg

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2019 12:23 AM

HP Recommended

It is hard to tell what it really looks like. Is the keyboard raising up? If so it could be the battery swelling. Does your battery still hold a charge? Try running Diagnostics on the battery to see if that reveals anything. Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and look for Component tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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2 REPLIES 2

‎01-04-2019 12:23 AM

HP Recommended

It is hard to tell what it really looks like. Is the keyboard raising up? If so it could be the battery swelling. Does your battery still hold a charge? Try running Diagnostics on the battery to see if that reveals anything. Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and look for Component tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎01-04-2019 12:12 PM

HP Recommended

Thank you for your reply, CherylG. I have ran the diagnostics on the battery, it says OK. After doing some  research I think it is the battery swelling, I am going to disassemble it to see whether I need to buy a new battery. Again, thank you for you help!

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