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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Thermal paste for GPU and CPU

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03-07-2020 03:05 AM
Hi Huffer,
Thinking lack of papaerclip it might be a feature of the browser (I typically use IE11) I've just logged in using Google Chrome and the paperclip is still missing from the icon options above this type box 😞
Do you use Dropbox by any chance? I could get the files to you that way if you do, or perhaps you have a different preferred method?
Cheers and have a great weekend.
George
03-08-2020 04:21 AM
Hi Huffer,
Mine looks just like your screenshot, but on mine the chainlink icon you highlighted with the red arrow is for a hyperlink rather than the paperclip for attaching files. If this is what you meant then I'm at a loss as to what URL to type in? I hope I'm not just being super dumb.
Thanks again for your patience on this.
George
03-08-2020 08:51 AM
Hi Huffer,
Glad I wasn't quite as dumb as I felt 🙂
Below the typing box on my pc looks different to yours, I only have "Your content was last auto-saved at xx:xx PM", and Cancel and Post buttons. Sadly, no sign of the download link. Somewhat below the "your content was last auto-saved at xx:xx PM" line there's a link to "View discussion in a popup" but that just takes me back to your latest reply.
Cheers.
George
03-08-2020 11:33 AM
Unfortunately, I'm being a bit dumb again here. I've uploaded all the files to my Dropbox but don't know how to send you a link to them on PM? Normally I'd just send the share directly from Dropbox to an email recipient if I had their email address.
Anyway, undeterred I'll see if sending the url through here works. The first one is to files in the Event Logs 3rd March 2020 folder;
https://www.dropbox.com/home/Event%20Logs%203rd%20March%202020
and the second one is to files in the LocaleMetaData folder;
https://www.dropbox.com/home/LocaleMetaData
I'll send them via PM also, although I suspect they'll only work from this pc since there's nothing unique in the address paths to identify which account they refer to. Anyway, here goes and if it doesn't work I'll have learnt something new today.
Cheers.
George
03-08-2020 12:28 PM
The links just take me to my own dropbox. You need to create a link from the shared folder but do not just post it out in the open...you should be able to click on my icon and send me a PM and put the link in there.
03-12-2020 03:44 AM
Hi Huffer,
If you haven't already done it please hold off on reading and interpreting those Event Log files. A couple of days ago the 8760 went a bit haywire after one of the auto-reboots, went through Preparing Automatic Repair, Diagnosing your PC and Automatic Repair - Your PC did not start correctly and the usual Repair options. None of the repair/restore/reinstall options work, not even Safe Mode will boot up. When you allow the auto reboot to start again it goes through the first stages and soon comes up with Something went wrong - Stop Code CRITICAL PROCESS DIED and then goes through the Preparing Automatic Repair cycle again.
I've got a full backup of data files so finally decided to bite the bullet and simply to install Windows afresh from DVD. Unfortunately, due to boot sequence it won't read the DVD, just starts again from c drive with the same result. Attempting to enter BIOS setup to change the sequence results in a request for a password which needless to say I don't have and never did have and never set up despite having the machine from new.
I searched the community forum and some posts instruct removing the CMOS battery for 15-30 minutes then installing it back which is supposed to open BIOS setup but on mine it produces a message saying CMOS Reset (502), Enter = Reboot System and proceeds to auto reboot almost instantly, with the now familiar sequence of re-boots and failures. I've posted separately about the BIOS password issue but the answers came that apparently it can't be done without a motherboard replacement (around $200), which of course is not viable so have closed that particular route.
Back to what is possible. From the repair options the only thing that works is opening Command prompt so out of interest I did. it defaulted to drive x:\windows\system32> which I found mighty strange. Dir/p showed there are 1303 files and 72 directories with what look like Windows type setup files, mostly dated first quarter of 2019 with a handful of earlier ones and a couple from 9th March 2020 which was the last day it booted and worked properly.
dir/p of c:\ drive resulted in File Not Found - very strange indeed, it's as if C: was empty for some reason.
dir/p of d:\ drive gave 480 files and 41 directories with recognisable names of some of my my files and directories from an SD card normally resident in e: drive.
dir/p of e:\ drive gave 3 files and 14 directories including Program Files, Program Files (x86), Windows, Windows old amongst them.
Having bored you by now, I realise this is now nothing to do with the original thermal paste issue we started with so would you prefer for me to post it as a new post, or do you have any suggestions to see if this is recoverable, or how to install Win10 from DVD?
Eternally grateful.
George