Thermal throttling occuring in low temperatures - aprox 70. C

[JosephVale90]

Hello,

I own an HP Pavillion 17 17t-ab000 and it is thermal throttling at very low temperatures, something like 70.C, so the processor is lowered to 0,8 GHz, unplayable. Already updated everything, including video and BIOS, which by the way does not give me any options to adjust thermal safe options!!! Please anyone can give me some help?

[sandytechy20]

@JosephVale90

Welcome to HP support community.

Removing dust and lint by cleaning vents

 Lint and dust accumulation prevents air from flowing around the cooling fan blades and causes the fan to work harder and the laptop to get hot. If there is dust in the vents, you should clean the laptop by blowing out the dust from around the fan and heat shield. This prevents dust from accumulating.

Ensure proper space for ventilation

To decrease the likelihood of overheating problems, ensure the fans on your laptop are able to ventilate properly. Proper ventilation for the system is important for laptop operation. Follow these guidelines to ensure adequate ventilation:

• Keep the laptop upright and on a sturdy, level surface.

• Provide at least 15.25 centimeters (6 inches) of clearance around each vent.

• If the laptop is being used at very high altitudes, above 1500 meters (5000 feet), take extra care to keep the laptop cool.

Update the BIOS

HP regularly provides updates for the BIOS and other components. Check for BIOS updates and install them using instructions in the HP support document Updating the BIOS.

Test for hardware failure

If overheating issues persist after cleaning the vents and moving the computer to a cooler room, a hardware component might be damaged. Test the computer to see if any hardware:- Click here

Refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JosephVale90]

Thank you @sandytechy20

But already cleaned the dust, changed the thermal paste, bought an external cooler, updated all drivers and bios, tested hardware as you suggested but didn't work. It is extremely disappointing that I can't use the hardware 100% or even game without sometimes having less than 10 FPS. And I even can't adjust the advanced bios settings. Sometimes It thermal throttles at 70, which makes no sense at all...

[sandytechy20]

@JosephVale90

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.