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‎08-31-2022 06:48 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi

Connected via USB-C, can see dock but not screen recognize. My laptop USB-C support Display Port 1.4. 

Any suggestion what i can do?

Category:
1 REPLY 1

‎08-31-2022 01:51 PM

HP Recommended

@Borewicz79 

 

Its specs

 

               https://support.hp.com/rs-en/document/c07937316

 

In theory they should work but they did not. I always say please DO NOT buy expensive accessories from cross vendors and PRAY for them to work. I tested a same SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge) port on your machine on my HP ENVY x360 Laptop - 15-ee0047nr using HP USB-C G5 dock and they worked. I'm using HP USB-C G5 dock on another HP machine now.

 

Regards.

BH
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