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‎08-30-2019 10:35 AM

HP Recommended
Product: Omen 15 dc0033nl
Operating System: Microsoft Windows 10 (64-bit)

Hello , so my omen hp 15 arrived!
Sad thing is that i tried to charge it via thunderbolt 3 via usb c port, but when i plug it in i just hear the sound of something that get plugged ( windows sounds) but my laptop is not getting charged.
Why is that happening? 
What am i missing?
I'm charging with a huawei charger just for example.
I need your help, thank you!

3 REPLIES 3

‎08-30-2019 03:11 PM

HP Recommended

@Giacomo_Scorza 

 

Are they compatible ? Machine has  1 Thunderbolt™ 3 (Data Transfer up to 40 Gb/s, DP1.2, HP Sleep and Charge) port. You need port which supports Power Delivery and COMPATIBLE to be able to charge.

 

Regards.

BH
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‎08-30-2019 06:21 PM

HP Recommended

Thank you for the reply.
I didn't understand if my machine cannot be charge via thunderbolt or if i should search for the right charger?
Can you tell me what's the problems between these 2?
Thank you

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‎09-04-2019 08:42 AM

HP Recommended

@Banhien
Sorry, I didnt understand if I have to buy a charger that provides enough power or if my machine doesnt have the functionality to charge via TB3.
Let me know, please!
Thanks 🙂

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