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Thunderbolt 3 port nonfunctioning

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Omen 15
Microsoft Windows 10 (64-bit)

I bought this laptop specifically to record music on using the Thunderbolt 3 port. The port has never worked. I spent a few hours with customer service and they told me that they would have to do a hard reset. My warranty has expired and I need to get the thunderbolt 3 port functioning. Any advice?



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What is your record musics device ? Is it compatible with Thunderbolt™ 3 port ?



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