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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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HP Recommended
There should be a thunderbolt icon above the appropriate port.
Perhaps the industry developers should have mandated that a number be paired with the icon to differentiate the types.
Device Manager --> System Devices -->Thunderbolt controller, right-click and click on Properties it to check the version in the Properties dialog window.
It is sad that HP chose not to include that information in the Maintenance & Service guide, but it is in the specifications document for your specific laptop in the ports section. See the hyperlink below.
https://support.hp.com/us-en/document/c08421003
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
There should be a thunderbolt icon above the appropriate port.
Perhaps the industry developers should have mandated that a number be paired with the icon to differentiate the types.
Device Manager --> System Devices -->Thunderbolt controller, right-click and click on Properties it to check the version in the Properties dialog window.
It is sad that HP chose not to include that information in the Maintenance & Service guide, but it is in the specifications document for your specific laptop in the ports section. See the hyperlink below.
https://support.hp.com/us-en/document/c08421003
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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