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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 (268U3AV)
Microsoft Windows 11

I have a Type C multiport hub adapter to dual HDMI cables / monitors:

A) On my Professional laptop, I have a Thunderbolt™ Type-C® DisplayPort™  and its working just fine.

B) On my personnal laptop: I have a Thunderbolt™ 4 with USB4™ Type-C® DisplayPort™ 1.4  and the screen aren't working. 

The USB driver is updated

Why is this?

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