cancel
Showing results for 
Search instead for 
Did you mean: 
CJN3
New member
1 0 0 0
Message 1 of 3
58
Flag Post

Thunderbolt Charging

HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

I have a new HP Thunderbolt and when connected to my c-type connector on my HP ENVY x360 laptop it will not charge the battery??????

2 REPLIES 2
banhien
Level 19
Level 19
90,458 90,335 11,616 24,906
Message 2 of 3
Flag Post
HP Recommended

@CJN3 

 

What EXACTLY is your HP Envy x360  ? Please use the following way to find out the model/product of your machine


                 https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



Reply
0 Kudos
DLarry
Level 1
7 4 0 0
Message 3 of 3
Flag Post
HP Recommended

System Information
Product name:HP ENVY x360 m6 Convertible
Product number:W2K41 UAttABA
Serial number:xxxxxxxxxxxx
Software build ID:16WW2BMT6058S ABA8D ABA
Motherboard ID:81AC
Feature byte:3K5F6b7K7N7R7WaBapaqasauawbVbhbpbzcbdUdXdpdq.mT
OS version:ML
Service 10:20160805
BI0S:F. 59-12/10/2019
Keyboard revision:53.27
Total memory:12.00 GB
Processor name:lntel(R) Core(TM) ¡7-6560U CPU @ 2.20GHz

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation