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‎04-10-2022 01:43 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi,

Any idea why the DisplayPort Hub version remains 0.0.0.0 althought it seems that the newer version has been installed?

KonstantinosMls_0-1649576289566.png


Best regards

Category:
3 REPLIES 3

‎04-13-2022 04:50 AM

HP Recommended

Hi@KonstantinosMls,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the Thunderbolt Dock G2 230W.  

 

I have a few recommendations 

  • Update HP Thunderbolt Dock G2 - Firmware from HP.COM.
  • Check if it still works fine even if shows older version.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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‎04-13-2022 11:41 AM

HP Recommended

Hi @Dilip_18

The version 1.0.71.1 Rev.A is the one I am using and I see that it's the latest.

 

Best regards

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‎04-14-2022 06:21 AM

HP Recommended

Hi@KonstantinosMls,

 

Thank you for responding, I appreciate your time and effort.
 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support and our Support Engineers should be able to Remote into your computer and sort this out. 
 

Please reach out to the HP Technical Support team in your region regarding the options.

Click on this link https://support.hp.com/us-en/contact-hp

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted.


Have a great day!

Was this reply helpful? Yes No
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