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HP Recommended

when upgrade my audio module using the latest HPFirmwareInstaller

sp143977.exe, 

when i was flashing , it comes some incident that my system disk was full *C:\

I believe one of the upgrade progress turns to failed.

This firmware version turns to 0.0.0 when i recovered and try upgrade again to check the version.

hp G2 Audio Module Microcontroller 0.0.0 1.10.0

Screenshot 2024-07-26 010710.png

Also the play control was not work (voice +-) , as it was synced to windows vol before.

 

Then tried to run firmware upgrade again, program would stop when it comes to audio module controller.

 Do i have a chance to get the control back P:

ref: firmware https://support.hp.com/us-en/drivers/hp-thunderbolt-dock-120w-g2-with-audio-module/21816265

1 REPLY 1
HP Recommended

I'm using it with a notebook without Thunderbolt, upgrade works at times, but now it shows no driver.

  

I surf the community, there are so many good advice as i tried:

PS C:\SWSetup\SP143566\Firmware\Cypress\Dependency> .\System_Status_Query.bat
.....
---------------------------------------------------------------
Device#3
Device type : PSoC-4
Component ID : 3
Current image : Bootloader
Bootloader Version
Base Version : 0.0.0.0
Application Version : au.0.0.0
Image-0 Status : INVALID
(Last known good versions)
Base Version : 0.0.0.0
Application Version : au.0.0.0
===============================================================
Connection to DMC closed.

 looks like it's bootloader is invaild and when i tried flash,PSoC-4 failed for time out while others looks fine.

 

PS C:\SWSetup\SP143566\Firmware\Cypress\Dependency> .\System_Status_Query.bat
.....
===============================================================
Loading composite dock image
Starting FW upgrading
Sending start command
Signed FW update in progress
Waiting for FW upgrade request

Writing FM0-DMC (Comp-id: 0), Image-0 image
****************************************

Waiting for FW upgrade request
Received re-enumeration notification
DMC disconnected, waiting for re-connecting DMC
Re-connected to the DMC
Starting FW upgrading
Sending start command
Signed FW update in progress
Waiting for FW upgrade request

Writing FM0-DMC (Comp-id: 0), Image-1 image
****************************************

Waiting for FW upgrade request
Received re-enumeration notification
DMC disconnected, waiting for re-connecting DMC
Re-connected to the DMC
Starting FW upgrading
Sending start command
Signed FW update in progress
Waiting for FW upgrade request

Writing CCG5 (Comp-id: 1), Image-0 image
****************************************
****************************************

Waiting for FW upgrade request

Writing CCG5 (Comp-id: 2), Image-0 image
****************************************
****************************************

Waiting for FW upgrade request
Time out occured
Update failed
Exiting the application

 

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