-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Thunderbolt Dock G2 Audio Module controller not working afte...

Create an account on the HP Community to personalize your profile and ask a question
07-25-2024 11:22 AM - edited 07-25-2024 11:26 AM
when upgrade my audio module using the latest HPFirmwareInstaller
sp143977.exe,
when i was flashing , it comes some incident that my system disk was full *C:\
I believe one of the upgrade progress turns to failed.
This firmware version turns to 0.0.0 when i recovered and try upgrade again to check the version.
hp G2 Audio Module Microcontroller 0.0.0 1.10.0
Also the play control was not work (voice +-) , as it was synced to windows vol before.
Then tried to run firmware upgrade again, program would stop when it comes to audio module controller.
Do i have a chance to get the control back P:
ref: firmware https://support.hp.com/us-en/drivers/hp-thunderbolt-dock-120w-g2-with-audio-module/21816265
07-25-2024 11:24 AM - edited 07-25-2024 11:33 AM
I'm using it with a notebook without Thunderbolt, upgrade works at times, but now it shows no driver.
I surf the community, there are so many good advice as i tried:
PS C:\SWSetup\SP143566\Firmware\Cypress\Dependency> .\System_Status_Query.bat
.....
---------------------------------------------------------------
Device#3
Device type : PSoC-4
Component ID : 3
Current image : Bootloader
Bootloader Version
Base Version : 0.0.0.0
Application Version : au.0.0.0
Image-0 Status : INVALID
(Last known good versions)
Base Version : 0.0.0.0
Application Version : au.0.0.0
===============================================================
Connection to DMC closed.
looks like it's bootloader is invaild and when i tried flash,PSoC-4 failed for time out while others looks fine.
PS C:\SWSetup\SP143566\Firmware\Cypress\Dependency> .\System_Status_Query.bat
.....
===============================================================
Loading composite dock image
Starting FW upgrading
Sending start command
Signed FW update in progress
Waiting for FW upgrade request
Writing FM0-DMC (Comp-id: 0), Image-0 image
****************************************
Waiting for FW upgrade request
Received re-enumeration notification
DMC disconnected, waiting for re-connecting DMC
Re-connected to the DMC
Starting FW upgrading
Sending start command
Signed FW update in progress
Waiting for FW upgrade request
Writing FM0-DMC (Comp-id: 0), Image-1 image
****************************************
Waiting for FW upgrade request
Received re-enumeration notification
DMC disconnected, waiting for re-connecting DMC
Re-connected to the DMC
Starting FW upgrading
Sending start command
Signed FW update in progress
Waiting for FW upgrade request
Writing CCG5 (Comp-id: 1), Image-0 image
****************************************
****************************************
Waiting for FW upgrade request
Writing CCG5 (Comp-id: 2), Image-0 image
****************************************
****************************************
Waiting for FW upgrade request
Time out occured
Update failed
Exiting the application