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‎02-20-2021 02:34 PM - edited ‎02-20-2021 03:05 PM

HP Recommended
Product: HP Elite Dragonfly Notebook PC IDS Base Model & HP Thunderbolt Dock G2 with Combo Cable
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have recently bought two products recommended by my reseller:

 

HP Elite Dragonfly Notebook PC IDS Base Model (sku=6FW28AV)

and

HP Thunderbolt Dock G2 with Combo Cable (sku=3TR87AA)

 

The Dragonfly has 2 Thunderbolt ports(USB Type-C connector, Power delivery 3.0 support)

 

When I connect the Thunderbolt dock G2 to the Dragonfly, the display is working but USB-A devices and the network are not detected.

I checked in the Thunderbolt control Center, there is no device waiting for approval. There is no Thunderbolt icon in the notification area.

 

I checked in the BIOS/UEFI, Thunderbolt is enabled, security is set to "user approval".

 

I downloaded and started all the firmware/software revisions available, not sure if they did their job.

 

I followed the user guide and the technical white paper available on support.hp.com without success:

 

HP Thunderbolt Dock G2 - User Guide

HP Thunderbolt Dock G2 - Technical White Paper

 

Thunderbolt software is in version 1.0.30.0

 

Does someone has an idea? I'm lost 🙂

 

Thank you very much!

 

IMG_5631.jpgIMG_5632.jpg

 

Screenshot 2021-02-20 223009.pngScreenshot 2021-02-20 223049.pngScreenshot 2021-02-20 223108.png

3 people had the same question
1 REPLY 1

‎02-24-2021 05:42 AM

HP Recommended

Hi,

 

Still not found any solution to connect the docking to the laptop. Any idea anyone?

 

Thank you!

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