Thunderbolt G2 will not update firmware Cannot determine controller firmware

[KenMe]

I am trying to update the firmware.  I get this error.  I have tried everything I can find.  I have the most upto date bios and drivers.  My Thunderbolt is version 4 and the dock is version 3.  Can this be the issue?  I am using the dock with the Lenovo Thinkpad X1 gen 9 running windows 10 pro.  Any thoughts before I return the docking station? Screen shotrying to update the firmware for the Thunderbolt G2.

[banhien]

@KenMe 

My answer: the dock is NOT compatible with your Lenovo machine. It is compatible with following machines:

HP Elite x2 1012 G1, G2, G4
HP Elite x2 1013 G1, G4
HP Pro x2 612 G2
HP EliteBook Folio G1
HP EliteBook x360 1030 G2, G3, G4, G7
HP EliteBook x360 1040 G5, G6, G7
HP Elitebook 1020 G2
HP EliteBook 1040 G4
HP EliteBook 1030 G4
HP EliteBook 800 series G5, G6, G7, G8
HP EliteBook HC G5, G6
HP EliteBook x360 830 G6, G7
HP EliteBook 700 series G5, G6
HP ProBook 640 G4, G5, G7,
HP ProBook 645 G4
HP ProBook 650 G5, G7, G8
HP ProBook 400 series G5, G6, G7
HP ProBook x360 435 G7
HP ZBook x2 G4
HP ZBook 14u G1, G5
HP ZBook 15u G3, G5, G7
HP ZBook Firefly 14 G7, G8

HP ZBook Firefly 15 G7, G8
HP Zbook 17 G3
HP ZHAN 66 Pro series G1, G2, G3, G4
HP ZHAN Pro 13, 14, 15 G2
HP ZAHN X13 G2

Many HP machines are not compatible with the dock too.

Regards.

[KenMe]

Thanks.  But the documentation states :"OS and systems compatibility: The HP Thunderbolt Dock G2 is designed to USB Type-CTM / ThunderboltTM Industry specs and will support charging and port replication for notebooks that have implemented USB-CTM and ThunderboltTM industry specifications."  They should probably change it to let everyone know it only works with HP Notebooks.  The unit works you just cant update the firmware.  

[TryToDoMybest]

Hello

keep checked the TB Dock G2 driver&firmware download page 

link https://support.hp.com/us-en/drivers/selfservice/hp-thunderbolt-dock/20075223/model/20075224 

until you will see next package.

Then you will try with it.

bye

[KenMe]

Thanks but, I still get the same error that it cant determine controller firmware and therefore cant update the firmware