Hi, I have a Spectre x360. I have a Sonnet eGPU that I was able to use without issue with my Spectre for about 6 months, up until about a week ago. Since then, any time I connect the Sonnet via Thunderbolt a continuous connect/disconnect loop occurs until I either turn off the Sonnet or the computer BSOD or freezes (the mouse will still move on screen but all input fails and the computer has to go through a forced restart).
I've tried three different Thunderbolt cables and the result is the same with all cables. I'm able to connect the Sonnet to another HP laptop, an Elitebook, without issue. I've updated the BIOS and have tried a variety of Windows versions. I'm currently on version 2004. I've also done a complete reinstall with the computer. Nothing has fixed this issue.
Any help for this would be really appreciated since it's pretty frustrating that it's just suddenly started. I went to bed Saturday with it working and then on Sunday it suddenly started to fail.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".