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katrina_z
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Message 1 of 2
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Flag Post

Thunderbolt-connected device continuously connects/disconnects

‎10-17-2020 10:39 AM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have a Spectre x360. I have a Sonnet eGPU that I was able to use without issue with my Spectre for about 6 months, up until about a week ago. Since then, any time I connect the Sonnet via Thunderbolt a continuous connect/disconnect loop occurs until I either turn off the Sonnet or the computer BSOD or freezes (the mouse will still move on screen but all input fails and the computer has to go through a forced restart).

 

I've tried three different Thunderbolt cables and the result is the same with all cables. I'm able to connect the Sonnet to another HP laptop, an Elitebook, without issue. I've updated the BIOS and have tried a variety of Windows versions. I'm currently on version 2004. I've also done a complete reinstall with the computer. Nothing has fixed this issue.

 

Any help for this would be really appreciated since it's pretty frustrating that it's just suddenly started. I went to bed Saturday with it working and then on Sunday it suddenly started to fail.

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1 REPLY 1
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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎10-20-2020 02:43 PM

HP Recommended

@katrina_z Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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