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‎06-30-2021 04:10 AM - last edited on ‎06-30-2021 01:20 PM by Retired

HP Recommended
Product: Spectre x360 Laptop - 15-eb0350nd
Operating System: Microsoft Windows 10 (64-bit)

Hi guys,

 

So I just bought this new laptop(Spectre x360 Laptop - 15-eb0350nd) and all is working well until I connected my thunderbolt docking station. At first my laptop didn't regonize any device at all but after some driver updates it recognized that there was a usb divice. But my dockingsstation still does not work. It shows as a serial bus device in stead of an controller. Also it only diplays the name of the device which is: {personal information removed}

Could you guys help me solve this problem?

 

Thanks in advance

Category:
2 REPLIES 2

‎06-30-2021 09:24 AM

HP Recommended

Hi,

You have the latest Thunderbolt drivers installed 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-spectre-15-eb0000-x360-convertible-lap...

 

and latest BIOS

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-eb0000-x360-convertible-laptop-pc-ser...

 

You are connecting to the Thunderbolt port.

iomare_0-1625066603173.png

 

Hope it helps,

David

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‎06-30-2021 01:47 PM

HP Recommended

Hi,

 

Thanks for the suppport sadly it didn't work out. I attached a file of how the thunderbolt is showing on my notebook.

 

Erikthunderbolt device manager.pngthunderbolt devices and printers.png

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