Thunderbolt has never worked! Help

rachel621 · ‎12-07-2023

Please help! I don't know what else to try! My thunderbolt port has never worked and it's driving me crazy! I should have delt with it while under warranty but it didn't bother me then.

I have a thunderbolt port but my PO acts like it doesn't exist.. When i plug something into it, nothing happens.

I can't find anything that says thunderbolt in device manager.

I've tried the powering down and then holding the power button for 5+ seconds thing and that doesn't change anything.

I've run the full test in the UFEI diagnostics and it found nothing USB or thunderbolt related but I also read somewhere that it doesn't check thunderbolt so I don't know....

Please help! At this point I think i just need the driver for it but I don't know anything about the component so i don't know what driver to install.

erico · ‎12-07-2023

The user guide on chapter 2, page 5 shows your laptop as having USB 3.1 type-c sleep and charge port, but not Thunderbolt.

http://h10032.www1.hp.com/ctg/Manual/c06598442.pdf

I just checked the Product Content browser and it confirmed what the User guide said.

https://pcb.inc.hp.com/webapp/#!/us-en/contents/2100371097?type=T&hierarchy=F&status=L&status=O

External I/O Ports

1 SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HDMI 2.0b, HP Sleep and Charge); 1 SuperSpeed USB Type-A 5Gbps signaling rate (HP Sleep and Charge); 2 SuperSpeed USB Type-A 5Gbps signaling rate; 1 AC smart pin; 1 headphone/microphone combo

Sorry to disappoint.

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