Thunderbolt not working

[MarkJ82]

Hi guys,

I'm having a very annoying issue with my spectre. Both thunderbolt ports are not working. They work as USB-C (when i plugin my phone it detects it and windows shows a popup on what to do with the new device) which is great however when I plugin a dock (HP, Belkin) then nothing. It doesn't charge, it doesn't detect the devices attached to the dock, nothing.

I've check the compatibility with thunderbolt and the docks are both shown there. I currently have a Belkin Thunderbolt 3 dock attached but can't get it to work.

I've tried:

- Shutdown, hold power button for 5, 15 and 30 seconds

- Shutdown, hold windows + b +15 seconds

- Booting with the dock attached

- Attaching dock after windows starting.

I've run out of options, any idea would be apprieciated.

Ah yes, one more thing, when I plug it in, windows does play the sound of 'new device plugged in' but that's it.

[Echo_Lake]

@MarkJ82
Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.