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‎07-18-2021 09:04 AM

HP Recommended
Product: HP Pavilion X360 (14ba004ne)
Operating System: Microsoft Windows 10 (64-bit)

I want to do a battery replacement. I have contacted nearest HP service center and gave them my laptop model for ordering. However, they responded like they want to open the laptop and see the battery model. But for this purpose, visiting the center twice is not possible for me (One for ordering and again for replacement once the battery is available).

Can someone help me on this and confirm all the details pertaining to battery for ordering a new one?

Notebook model is HP Pavilion X360 (14ba004ne). 3 cell 41Wh Li-ion Battery.

Thanks.

Category:
3 REPLIES 3

‎07-18-2021 04:20 PM

HP Recommended

@PKP3 

 

From manual, your machine uses (3-cell, 41-Wh, 3.6-Ah, Li-ion) battery part # 916811-855

 

Regards.

BH
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‎07-21-2021 04:21 AM

HP Recommended

Hi Banhien,

 

Thanks for the reply. There is another no. for the HP battery - HP BK03XL. Is it same for the battery part # 916811-855?

I guess, this is what the service people are looking to match with.

 

Regards,

Praphul.

 

 

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‎07-21-2021 04:52 PM

HP Recommended

@PKP3 

 

Sorry I don't know. I only know part 916811-855

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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