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Tutor
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Member Since: ‎10-08-2016
Message 1 of 5 (1,265 Views)
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Too Hot HP Spectre x360 Charger?

[ Edited ]
Product Name: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

I recently acquired an HP x360 Spectre 15t (about 5 days ago).  During charging I noticed that the charger plug is quite warm/hot.  Using a laser temp gun, I measured the hottest point of the plug to be 152F.  The average temp reading seems to run around 128F (scanning different points on plug). Is this normal for thie plug to be running at this temperature while charging?

 

Thanks,

 

WW

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Re: Hot Charger

All attempts to contact support to report Hot charger issue with my HP Spectre x360 13-w023dx eventuially leads to "page not found" http://h20180.www2.hp.com/apps/Error?h_lang=en&h_cc=us#Z7_3054ICK0KGTE30AQO5O3KA30B3

 

HP product identifier improperly identifies my device a HP 13-w030ca and leads to "page not found" http://h20180.www2.hp.com/apps/Error?h_lang=en&h_cc=us#Z7_3054ICK0KGTE30AQO5O3KA30B3 again. 

 

Not pleased with circular reference in HP support page.

 

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HP Support Agent
Posts: 8,479
Member Since: ‎01-29-2014
Message 2 of 5 (1,231 Views)

Re: Hot Charger

Hey there! @wow08816, Welcome to HP forums.

 

I understand that AC adapter is getting overheated.

 

When a laptop power adapter is plugged into a laptop and the laptop is turned on, you will notice the adapter may be warm to the touch. The more the laptop gets used, the warmer the adapter may become. A relatively warm power adapter is normal, especially when the laptop is being used and the battery is being charged.

 

Please refer this article to troubleshoot AC adapter: http://hp.care/2eGIvpa

 

If the adapter is still overheating then it could be a hardware issue.

Please contact HP for service options.

Link to contact HP: http://hp.care/2bkTGBQ

 

 

I will watch for your reply.

Have a great day! Smiley Happy

 

MrRobot
I am an HP Employee

Tutor
Posts: 11
Member Since: ‎10-08-2016
Message 3 of 5 (1,202 Views)

Re: Hot Charger

At what temperature is the AC adapter considered HOT vs. warm?  As I previously mentioned, I was recording temperatures as high as 152F.

HP Support Agent
Posts: 8,479
Member Since: ‎01-29-2014
Message 4 of 5 (1,195 Views)

Re: Hot Charger

@wow08816, thanks for the response.

 

Thanks for the time and patience.

 

If it's uncomfortably warm to hold in your hand for many minutes it is getting marginal but may be OK. But, If can't hold it for more than a few minutes before it feels like you are burning yourself, then I would say it's too hot... the surface temperature should not excess of 130-140 degrees F.

 

As you mentioned that the recording temperatures is 152F. It could be a hardware issue.

Please contact HP and get the adapter replaced.

 

 

 

Link to contact HP: http://hp.care/2bkTGBQ

 

 

Hope this answers your query!

Have a great day! Smiley Happy

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

MrRobot
I am an HP Employee

Tutor
Posts: 11
Member Since: ‎10-08-2016
Message 5 of 5 (1,190 Views)

Re: Hot Charger

All attempts to contact support to report Hot charger issue with my HP Spectre x360 13-w023dx eventuially leads to "page not found" http://h20180.www2.hp.com/apps/Error?h_lang=en&h_cc=us#Z7_3054ICK0KGTE30AQO5O3KA30B3

 

HP product identifier improperly identifies my device a HP 13-w030ca and leads to "page not found" http://h20180.www2.hp.com/apps/Error?h_lang=en&h_cc=us#Z7_3054ICK0KGTE30AQO5O3KA30B3 again. 

 

Not pleased with circular reference in HP support page.

 

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