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‎02-16-2021 12:18 AM

HP Recommended
Product: Hp 15
Operating System: Microsoft Windows 10 (64-bit)

I bought a brand new hp 15 and it has a Toshiba HDD which is very slow. I would like to know whether the vendor must have changed it or it was installed on my laptop by hp and what can I do? The warranty is over.

1 REPLY 1

‎02-16-2021 04:05 PM

HP Recommended

@Ayuko 

HP does not manufacture laptop drives, so they use drives built by other vendors, including Toshiba.

 

You say you just bought this laptop new but the warranty is already over.  The HP warranty starts when the laptop is built, so if it sits in a warehouse for months before being sold, it is possible for the warranty period to be nearly over.  To correct this, you need to contact HP to get the warranty start date reset.

 

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
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