Touch Pad drag & drop test failure

[ssutton508]

Touchpad was not functioning well. Inconsistent to touch among other. When it failed the RIGHT drag & drop test I replaced the touchpad as that is what seemed to be the problem from what I found online. The new pad works better but still fails the same Right drag and Drop test. Error U4HKSF-8GH94W-GXGK6K-G1RS03

[Jeet_singh]

@ssutton508,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand that you are getting a touchpad drag & drop test failed after replacing the touchpad.

Don't worry, I will be glad to help. 

To provide you with an accurate solution, I'll need a few more details:

Did you replace the touchpad from HP or from local store?

Have you tried to update the Bios?

Let's start off by uninstalling the synaptics drivers and then install it from our HP support website.

Click on Start>control panel> open device manager> expand Mice and other pointing devices>then select all the mouse drivers one at a time and right-click on it and uninstall the drivers. Check the box that says delete the software for this device.

Now restart the computer and this will install the drivers automatically.

I would also suggest you update the Bios and Chipset drivers on your PC from our HP support website, using this link.

If you have followed the steps suggested and still having the issue, this could be a possible hardware failure as you have already tried running a test, In this scenario, I would recommend you contact the store from where you have replaced or If you have replaced it directly from HP,

I would recommend you contact our HP phone support so that they can setup a service where they ca pickup your PC and help diagnose the issue completely.

1. HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
2. Click on "Continue as guest".
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[ssutton508]

Thanks for the quick reply. The new touchpad was from a local vendor. I tried deleting the driver and updating chipset and BIOS. The Right drop & drag still does not work in the HP hardware diagnostic test.  I'm not sure what I'll do next. The new mouse does work better than the one that I replaced and I don't that it impedes my work. Probably use it as is.

Thanks

[Jeet_singh · Accepted solution]

@ssutton508,

Thank you for replying,

As you have exhausted all possible troubleshooting, In this scenario, I would suggest you can either contact the local vendor for having it replaced or you contact our HP phone support to have the computer picked up for repair.

HP Support can be reached by clicking on the following link: 

1. Click on this link – www.hp.com/contacthp/
2. 2) Click on “Continue as guest”.
3. 3) Enter the serial of your device.
4. 4) Select the country from the drop-down.
5. 5) Click on “Show Options”.

Fill the web-form. A case number and phone number will now populate for you.

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,