Touch pad stops working after updating the synaptics touchpad driver to the latest version.

[mparas296]

After the installation of Windows 10, everything works fine until this particular update of Synaptics touchpad driver. As soon as the driver is updated and I restart the laptop the touchpad becomes dead. And it won't work until I downgrade that particular driver. After the downgrade, the touchpad starts working but there's this new issue where the keys particularly c,d,e, and 3 are hard to press. To make these keys work I have to tap at least 10 to 15 times forcibly. Then they'll work for at most 1 to 2 minutes and then again these 4 keys become hard to press. Now the major issue is if again I upgrade the touchpad driver the keyboard issue resolves but the touchpad stops working.

Please help. I have tried almost everything from the forum.

Model-

HP notebook 15 BS145-TU

I have had only one hardware upgrade till now and that is I have removed my hard disk and instead I added an m.2 SSD and this hardware upgrade was done at the hp service center.

[sandytechy20 · Accepted solution]

@mparas296

Welcome to HP support community.

Uninstall keyboard and touchpad drivers:

1. Right click Start.
2. Select Device Manager.
3. Expand Keyboards category.
4. Right click the keyboard you want to repair.
5. Select Uninstall.
6. Find your touchpad drivers.
7. Right-click them, and select Uninstall.
8. Click Start.
9. Select Restart on the power button icon.
10. Let the computer restart after which Windows will reinstall the keyboard driver.

Download the touchpad drivers from HP website and install it:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[mparas296]

@Sandytechy20

Thanks for your response. The problem has seemed to be solved for now using the steps you mentioned. I can notice that my touchpad and the keyboard now work simultaneously without any flaw.

[sandytechy20]

@mparas296

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.