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‎09-13-2023 08:39 AM

HP Recommended
Product: HP 255 G7 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

My Touch Pad on my HP 255 G7  hasn't been working for a few weeks now. When looking for it this is what happens: The device does not show up initially in the Device Manager. But it will show up if I click on "Show Hidden Devices". In which case it lists "Synaptics SMBus TouchPad" with a yellow warning triangle over it. Right clicking its properties says "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)" If I click on "Update Driver" it says that the driver is up to date. 

 

Model: HP 255 G7 Notebook PC

Product ID: 159V1EA#ABZ

 

I tested the mouse/clickpad using BIOS/UEFI hardware diagnostics, these are the results:

Pointer Test: FAILED

FAILURE ID: RSP863-A8BBQ0-XD7U3G-G21H03

Drag And Drop Test: FAILED

FAILURE ID: RSP863-A8BBQ0-XD7U3G-G21H03

Obviously i couldnt move the cursor at all, so i failed both tests.

 

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