Touchpad HP Pavilion x360 convertible 14 -dy0xxx

[Christian105]

Hi,

The touchpad of my " HP Pavilion x360 convertible 14 -dy0xxx" is not working. The HID I2C device show me an error (yellow triangle with escalation point). And I can't see any synaptics driver. The laptop is running windows 11 21H2

I tried to:

-update driver (from everywhere, support ass., hp site ecc)

-uninstall driver

-restore windows

-hard reset (removing battery, disc and RAM and press the button for 30 sec).

Do you have any suggestion?

[sandytechy20]

@Christian105

Welcome to the HP support community.

I understand that you are getting a touchpad driver issues, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.