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HP Pavilion Aero 13.3 inch Laptop PC 13-be0000 (3B3W6AV)
Microsoft Windows 11

1.) after klick on scrollbar and holding with the left key , the mouse pointer stays connected to the scrollbar and moves the page up and down even if the pointer is   on the middle of the page . I have to klick on the scrollbar again to end the scroll. 

2.) the resize of the scrollbar is not working

Computer\HKEY_CURRENT_USER\Control Panel\Desktop\WindowMetrics

scrollheight

scrollwidth

3 REPLIES 3
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Hi @walbol1,

 

Welcome to the HP Support Community

 

I understand you are facing a touchpad issue with your HP Pavilion Aero 13.3 Inch Laptop PC 13-Be0000. Not to worry I will help you to get a resolution to resolve the issue.

 

Update the BIOS,& Touchpad drivers:

  • Here's the link to download and install the above updates: Click here

If the issue persists then please follow the steps mentioned in this link: Keyboard, Mouse, TouchPad, and ClickPad issues

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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I installed WIN 11 22H2 and the problem remains.

HP Recommended

@walbol1,

 

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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